![]() Maybe this will help someone I found the answer in another forum dated 30 May 16. If it takes 5 minutes I know I'll have another crash file in the minidump folder when I finally get back into my computer.Īfter ~2-3 Bad Pool Caller/Bad Pool Header crashes per day I blocked port scans in Bitdefender. Normally, I'm on my system working away when things just stop working correctly do I initiate a reboot and if it is fast I go back to work. The only time it is slow (and takes 5 minutes) is when the system has crashed due to the power driver state failure. That leaves me with six processes active in startup: Which items should I disable in startup ? All of them? Possibly this problem is caused by another driver that cannot be identified at this time. The crash took place in the Windows kernel. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx 0x0)īugcheck code: 0x9F (0x4, 0x12C, 0xFFFFE002025F4240, 0xFFFFF8012446E8B0)īug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. ![]() On Tue 21:51:48 GMT your computer crashedĬrash dump file: C:\WINDOWS\Minidump\061416-9328-01.dmp Lastly, not sure if this adds anything to the attached file, but I ran WhoCrashed and here is a summary of the last crash: All Windows updates are installed.įor all of these crashes, when I restart my computer the restart hangs and takes about five minutes to complete. I did not have any external devices attached today, nor do the crashes seem to be related to external devices. In this last instance, I was uninstalling TechSmith Snagit 12 but the uninstall hung. These crashes do not result in visible BSODs rather, processes stop working correctly so I end up restarting my computer. (I changed the settings in CCleaner which wiped most of my minidump data). I had to cheat SnagIt and creating a CMD file with the command below in order to have the process on "Startup" and even without an icon the process will appear on the task bar and also minimized with the /i switch.Every c ouple of days my Surface Pro 4, ( 6th Gen Intel Core i7, 512GB SSD, 16GB RAM) crashes due to a Driver_Power_State_Failure. TechSmith Snagit 2020 keeps crashing and you dont know why Then find out here what you can do if.īe careful if your deployment is 圆4 or x86 the command below applies only to 圆4 but you can modify it to adjust the path for x86. A log off /in is needed to see it happen. Then you can help others or report problems yourself. Reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" /f /v "Snagit User Process" /t REG_SZ /d "C:\Program Files (x86)\TechSmith\Snagit 10\Snagit32.exe /i" And I applied this fix for SnagIt 10 but should be the same thing for many other applications except for the /i that is just assigned to SnagIt. The problem I see here is that even if you modify your MSI to include : TSC_START_AUTO=1 I don't think that on large environments they would like to remove / reinstall the product if it was already deployed just to enable a couple of options. What I have as a problem right now is to store the settings for SnagIt 10 and deploy them for all users of the current machine. One of the possible reasons why your application crashed is because of an outdated Windows OS. As we already know that TechSmith don't know how to create a better logic for their products and they store the settings into the HKCU. Snagit Editor no longer disappears after the first capture in certain situations. We suggest that you install all the latest Windows Updates by following these steps: Go to Control Panel. Fixed a crash that could occur when capturing certain websites. On the top-right corner, type Windows Update in the search box and click the first result. ![]() The worst is that they admit their error but still don't have a corporate solution for that. ![]()
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